CHILDREN POLICY

• Childen under 05 years old sharing bed with parents:  Free of charge
• Children from 06 - 09 years old sharing bed with parents (no extra mattress): Charged 75 % of adult’s rate
• Children from 10 years old upward:  Charged 100% of adults rate 
• 02 children under 12 years sharing 01 cabin:  Charged 100% of 02 adults rate 

CANCELLATION BY CLIENTS (applied for FIT booking under 8 rooms)

• More than 30 days prior to arrival date: No charge
• 30 days to 16 days prior to arrival date: Charged 25% of total amount 
• 15 days to 05 days prior to arrival date: Charged 50% of total amount 
• 04 days - No show: Charged 100 % of total amount 
• In some special cases of peak season, we will inform you the special cancellation fee.
• This cancellation charge will not applied for some non-refund service (Ex: Air tickets; International intertainment place entrance tickets)

(CRUISE) CANCELLATION BY BAD WEATHER

• If the cancellation be announced by the Management Board of Halong Bay Cruise or other cruise  area due the bad weather depends on the timing of the cancellation, following policies will be applied:
• Before departure from Hanoi to Ha Long Bay (none of the services has been used): Refund 100% total amount
• During the trip (some services have been used: transfer, lunch, day trip, hotel in Halong, etc): Used services will be charged, the balance will be refunded based on present situation 
• The trip be cut down from 2 nights to 1 night, tourists will be charged a 2 days/1 night trip, plus other used services, the rest will be refunded: Used services will be charged including 2 days 1 night trip,  the balance will be refunded based on present situation 
• The final cost will be confirmed by your consultant via email. In all cases, please contact us directly for any urgent help. We are here to support you with all of our best!