TERM & CONDITIONS

CHILDREN POLICY

Childen under 5 years old sharing bed with parents 

Free of charge

Children from 6 - 9 years old sharing bed with parents (no extra mattress)

Charged 75 % of adult’s rate

Children from 10 years old upward 

Charged 100% of adults rate 

02 children under 12 years sharing 01 cabin 

Charged 100% of 02 adults rate 

CANCELLATION BY CLIENTS (applied for FIT booking under 8 rooms)

More than 30 days prior to arrival date

No charge

30 days to 16 days prior to arrival date

25% of total booking charge

15 days to 5 days prior to arrival date

50% of total booking charged

4 days - No show

100% total booking charged

In some special cases of peak season, we will inform you the special cancellation fee.

This cancellation charge will not applied for some non-refund service (Ex: Air tickets; International intertainment place entrance tickets)

(CRUISE) CANCELLATION BY BAD WEATHER

If the cancellation be announced by the Management Board of Halong Bay Cruise or other cruise  area due the bad weather depends on the timing of the cancellation, following policies will be applied:

Before departure from Hanoi to Halong Bay (none of the services has been used) 

100% refund

During the trip (some services have been used: transfer, lunch, 
day trip, hotel in Halong, etc.)

Used services will be charged, the balance will be refunded based on present  situation 

The trip be cut down from 2 nights to 1 night, tourists will be charged 
a 2 days/1 night trip, plus other used services, the rest will be refunded.

Used services will be charged including 2 days 1 night trip,  the balance will be    refunded based on present situation 

The final cost will be confirmed by your consultant via email. In all cases, please contact us directly for any urgent help. We are here to support you with all of our best!

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